Terms & Conditions

These Terms are provided along with a “Privacy Policy” and “Refund Policy.” Your acceptance of these Terms likewise constitutes your acceptance of the Privacy Policy and Refund Policy, which are incorporated herein by reference.

These Terms govern your use of this Site. The Privacy Policy sets-forth the bases upon which Optic Gears may use information that you provide in registering for and using the Site. The Refund Policy concerns your entitlement to a refund of monies that you pay for our services.

Optic Gears URGES YOU TO READ THESE TERMS, THE PRIVACY POLICY AND REFUND POLICY IN FULL

1. OUR COMMITMENT TO YOU.
At Optic Gears, we aim to provide superb customer service by being polite, kind, and helpful, and meeting commitments to you (i.e., providing you with your passport photo and/or passport application within specified time periods). To ensure our commitments, we have developed this Site to be intuitive and user-friendly.

If you follow our prompts, and if you have all of your required information, and if you properly complete the required form fields, you should not experience processing delays. Yet, if you fail to accurately follow our prompts, the processing of your order may be delayed.

It is extremely important for you to understand that we cannot control the weather or the performance of overnight courier services such as Federal Express, UPS, DHL, the US Postal Service, and others. If they experience extreme weather conditions, labor strikes, airport closures, or lose your paperwork, for example, we cannot be held responsible. To avoid such scenarios, we use the industry’s best and most reputable courier services, but even they are not perfect 100% of the time.

2. WHEN DOES OUR DELIVERY COMMITMENT START.
Our processing and delivery commitment to you (i.e., 1-day turnaround, 2-day turnaround, 3-day turnaround, etc.) commences when we have received payment for services and documentation rendered.

3. DELAYS.
During world health crises and pandemic events, significant delays can occur that may impact Optic Gears’s ability to deliver within communicated time frames. These delays are out of our control and under no circumstances shall we be held liable.

4. OWNERSHIP.
This Site is owned by Optic Gears. Your use of this Site and our other ones is with our permission, and does not transfer to you or create in you an ownership right or interest in this Site or the others, including in regards to any of our content, copyrights, trademarks, or other intellectual property rights owned or displayed by us on such sites.

5. USE OF SITE.
OpticGears.com grants you a limited, non-transferable license to use this Site under these Terms. You may use this Site to place orders but no other purposes such as, without limitation, making speculative, false, or fraudulent orders. This Site and the content displayed in it including text, graphics, buttons, icons, and data compilations may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without the express written consent of Optic Gears.

Notwithstanding the foregoing, you may download, display, and print the content presented on this Site for your personal, non-commercial use. In that regard, you may not use any “robot,” “spider,” or other automatic device, program, algorithm, or methodology having similar processes or functionality, or any manual processes, to monitor or copy any of the web pages, data, or content found on this Site without the express written permission of Optic Gears. You will not transmit or otherwise transfer any web pages, data, or content found on this Site to another computer, server, website, or other medium for mass distribution or use in any commercial enterprise. You will not use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site. You will not take any action that imposes a burden or creates an unsustainable load on the OpticGears.com infrastructure and that Optic Gears deems (in its sole discretion) unreasonable or disproportionate to the benefits that OpticGears.com derives from your use of the Site. Unauthorized use of the Site and/or the materials contained on it may violate applicable copyright, trademark, or other intellectual property laws. You must retain all copyright and trademark notices contained in the content and not alter, obscure, or obliterate them. Your use of the Optic Gears content on another website or environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic, or profane material on this Site, or any material that could constitute or encourage conduct that would be considered to be a criminal offense, give rise to civil liability, or otherwise violate any law. You are also prohibited from posting or transmitting any information that (a) infringes the rights of others or violates their privacy or publicity rights; (b) is protected by copyright, trademark, or other proprietary rights, unless with the express written permission of the owner of such right; (c) contains a virus, bug, or other harmful item, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

6. RESPONSIBILITY AND AGE RESTRICTIONS.
If you use this Site, you are responsible for maintaining the confidentiality of your account information and your password. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of sufficient legal age to use this Site (18 and older) and to create binding legal obligations for any liability you may incur as a result of your use hereof. You understand that you are financially responsible for all uses of this Site by you and those using your login information.

7. PRIVACY AND REFUND POLICIES.
You have read the Optic Gears Privacy and Refund Policies, the terms of which are incorporated herein by reference, and you agree to them.

8. REVIEW OF TRANSMISSIONS.
Optic Gears may from time to time monitor and review any information transmitted or received through this Site, and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that Optic Gears deems inappropriate or in violation of these terms and conditions. During monitoring, the information may be examined, recorded, or copied, and your use of this site constitutes your consent to such monitoring and review. You agree that if you submit suggestions, ideas, comments, or questions on this site, you grant OpticGears.com, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicense-able right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media, or technology. OpticGears.com takes no responsibility and assumes no liability for any content posted or submitted by you.

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